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1. Returns
We want you to be satisfied with your purchase. If you’re not completely happy, we offer a return policy under the following conditions:
- Items must be returned within [insert time frame, e.g., 30 days] of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods (if applicable)
- Customized or personalized products
- Gift cards or downloadable items
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved refunds will be processed within [insert time frame, e.g., 5–7 business days] to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Exchanges
If you need to exchange an item for a different size, color, or replacement due to damage, please contact us at support@cuisor.com . We will provide further instructions.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [insert time frame, e.g., 5 days] of delivery with photos of the damage, and we will arrange for a replacement or refund.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
- We recommend using a trackable shipping service to ensure safe return delivery.
7. Contact Information
For questions about returns or refunds, please contact us at:
- Email: support@cuisor.com